Eicom has support teams based in San Diego, USA and Dublin, Ireland. Eicom customers receive free technical assistance from our sales and support scientists by phone, email, and Skype during normal business hours. Repairs are available on-site and at both of our offices. You can also meet our support scientists during  installation, at a demo, or during a conference. Unlike the limited support options available from many companies, Eicom assigns a single sales and support scientist to your account so that your contact always stays well informed about your needs. Please visit our support philosophy page.

 

Technical Support

Find user’s manuals, latest software and product brochure, please choose:

Eicom-USA-team_5

HPLC Products

 

HPLC User Support is only for honored HPLC users. Follow these steps to create your login.

  • Create Account by registering here. This account gives you access to see prices and make purchases.
  • If you own Eicom HPLCs (HTEC-500/-510, 700 Series, ENO-20/-30), please fill out this form. We manually check your eligibility and let you know if you can access the HPLC Support pages by email.

After HPLC User Support login you have access to:

  • User’s manual of HPLC products.
  • Analytical Application Manuals, more details
    of Eicom application notes
  • Latest software and firmware of HPLCs.
  • User forum to discuss your technical questions.