Welcome to Eicom’s HPLC User Support page!
This page assists Eicom HPLC users to find technical solutions and provide the following information:
- Technical instruction for HPLC products.
- Analytical Application Manuals. More details of Eicom Application Notes.
- Latest Software and Firmware for HPLCs.
- Solution Database (FAQ)
ECD Analytical Application Manuals
HPLC Column Manuals
Price Sheet for Parts
Software Manuals and Updates
Latest Envision Software and User Manual
Please visit Envision Help Page
Latest PowerChrom Software
The latest version of PowerChrom (ver 2.7.12) software for the EPC-500 is available here.
(compatible with Win XP, Vista, Win 7, and Win 8)
AS-700 Firmware Download
Please click here to download ver 1.30.
ASM software is required to update this firmware. It is located on the CD-ROM which came with your AS-700. Please contact us for assistance with updating firmware.
Copyright of Powerchrom Software and Software Manual are reserved by eDAQ Pty. Ltd.
Eicom is an approved distributor of eDAQ Pty. Ltd.
For HTEC-500, EP-700 users: If you get Error 3 or Error 4 on the pump, please check these videos to learn how to fix the issues.
If no flow at all from one of the pumps – Fix 1 video.
If fix 1 does not work, switch to methanol – Fix 2 video.
If fix 2 does not work, push methanol into the pump – Fix 3 video.
Disassembling of pump head Video
Quality check of piston, seal and replace. Video
Assembling back the pump Video