Welcome to Eicom’s HPLC User Support page!

This page assists Eicom HPLC users to find technical solutions and provide the following information:

  • Technical instruction for HPLC products.
  • Analytical Application Manuals. More details of Eicom Application Notes.
  • Latest Software and Firmware for HPLCs.
  • Solution Database (FAQ)

Solutions Search

Enter keywords and retrieve our solution. Go to Solution Search Page

Software Manuals and Updates

Latest Envision Software and User Manual

Please visit Envision Help Page

Latest PowerChrom Software

The latest version of PowerChrom (ver 2.7.12) software for the EPC-500 is available here.
(compatible with Win XP, Vista, Win 7, and Win 8)

AS-700 Firmware Download

Please click here to download ver 1.30.
ASM software is required to update this firmware. It is located on the CD-ROM which came with your AS-700. Please contact us for assistance with updating firmware.

Copyright of Powerchrom Software and Software Manual are reserved by eDAQ Pty. Ltd.
Eicom is an approved distributor of eDAQ Pty. Ltd.

Video Tutorials


For HTEC-500, EP-700 users: If you get Error 3 or Error 4 on the pump, please check these videos to learn how to fix the issues.

If no flow at all from one of the pumps – Fix 1 video.

If fix 1 does not work, switch to methanol – Fix 2 video.

If fix 2 does not work, push methanol into the pump – Fix 3 video.

Disassembling of pump head Video

Quality check of piston, seal and replace. Video

Assembling back the pump Video