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Welcome to Eicom’s HPLC User Support page!

This page assists Eicom HPLC users to find technical solutions and provide the following information:

  • Technical instruction for HPLC products.
  • Analytical Application Manuals. More details of Eicom Application Notes.
  • Latest Software and Firmware for HPLCs.
  • Solution Database (FAQ)

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Enter keywords and retrieve our solution. Go to Solution Search Page

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[vc_custom_heading text=”Price Sheet for Parts” font_container=”tag:h4|text_align:left” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][vc_column_text css=”.vc_custom_1475504918093{margin-bottom: 35px !important;}”]AtmosLM

ENO Parts

HTEC-500 and other HPLC parts

Microdialysis

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Latest Envision Software and User Manual

Please visit Envision Help Page

Latest PowerChrom Software

The latest version of PowerChrom (ver 2.7.12) software for the EPC-500 is available here.
(compatible with Win XP, Vista, Win 7, and Win 8)

AS-700 Firmware Download

Please click here to download ver 1.30.
ASM software is required to update this firmware. It is located on the CD-ROM which came with your AS-700. Please contact us for assistance with updating firmware.

Copyright of Powerchrom Software and Software Manual are reserved by eDAQ Pty. Ltd.
Eicom is an approved distributor of eDAQ Pty. Ltd.

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PUMP VIDEO

For HTEC-500, EP-700 users: If you get Error 3 or Error 4 on the pump, please check these videos to learn how to fix the issues.

If no flow at all from one of the pumps – Fix 1 video.

If fix 1 does not work, switch to methanol – Fix 2 video.

If fix 2 does not work, push methanol into the pump – Fix 3 video.

Disassembling of pump head Video

Quality check of piston, seal and replace. Video

Assembling back the pump Video

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