Eicom Everyone can be an Expert (EEE)
Our products are easy to use and designed to prevent misuse. Still we believe technical support is as important as our products. At Eicom, your success is our top priority.
1. We have a 100% U.S. based sales and support team and Dublin Ireland based team. Our knowledgeable scientists provide you with technical support. You can meet them at an installation, a demo, or a conference. Unlike the limited support options available from many companies, your Eicom support team is based in the United States and can be contacted through a direct line.
We believe one-on-one communication provides better results. This is a more efficient way to understand your situation and find you a solution.
2. At Eicom you are our priority and we will work hard for you. For technical questions we respond on time, usually within the same business day.
Technical support starts before purchase
Before Eicom provides the instrumentation, we identify your target compounds and sample types. At the installation, we provide a complete explanation. Not only on how to use the system, but how to best prepare the samples and mobile phase as well as provide helpful tips. This helps prevent possible problems in the future.
We provide all information in the user manuals, yet we prefer one-on-one communication. We want to develop a great relationship and know your individual needs and applications.
One of our experienced scientists will be assigned to your project and help you even after the sale. This enables us to understand your situation and avoid repetition every time you call.
Excellent Products + Superior Support = Your Success
When you use our systems and follow our maintenance procedures, including changing wearing parts, you are able to maintain the same levels of sensitivity for years.
Eicom engineers who created the systems or applications are always on duty for customer support. When you experience a problem with your HPLC, it is sometimes difficult to determine the source.
We developed and tested all applications at our in-house laboratory. We are experts in diagnosing any potential problems that may arise. These problems are not always related to the system or its parts, but in most cased it relates to the samples, separations or application issues.Thus, you will need a dependable navigator to help explore the analytical field. Eicom customer care is there for you.
If you encounter a problem, Eicom will be prompt in replying with dependable advice. This advice will be more exact, appropriate, and efficient. Since our experienced engineers who created these applications and systems will be assisting you.